Frequently Asked Questions

Find answers to any query or concern you have Explore our comprehensive FAQ section for quick answers to common questions.

Do you accept custom orders?

Absolutely! At Avideri, we specialize in creating custom pieces that reflect your unique style and vision. Whether you have a design in mind or need expert help crafting the perfect piece, our team is here to make it happen. Simply email us at hello@avideri.com or fill out our easy-to-use custom design form to get started. Please note, custom orders are handcrafted just for you and are non-refundable, unless the item arrives with a defect. In that case, we’ll gladly remake it for you with care.

What is the processing or making time for orders?

our standard processing time is 7–8 business days before shipping. Please note that this may vary depending on the specific piece you order. To keep things simple and transparent, you’ll find estimated shipping dates listed on each product page. This helps you plan ahead and know exactly when to expect your jewelry. Have questions about a particular item's processing time? Feel free to reach out we’re always happy to help!

Do you accept returns?

Yes, Avideri offers a 30-day return policy on all ready-to-ship and listed designs, starting from the date of delivery. Please keep in mind that returns are not accepted on custom or personalized orders, as these pieces are made just for you and tailored to your unique preferences.

How can I find my ring size at home?

To make sizing easy, Avideri uses the international standard ring sizing system. Just place your order using your usual ring size no special format needed. Not sure of your size? No worries! Visit our Find Your Ring Size page for simple, step-by-step guidance to measure your ring size at home and ensure the perfect fit.

Do you offer engraving services?

Absolutely! Avideri offers engraving services for just $30. You can include your engraving details while placing your order. If you decide to add engraving later, simply email us your request before your order ships. We’ll make sure your piece is personalized just the way you envisioned.

How can I connect with Avideri?

Connecting with Avideri is easy and convenient. Follow us on Instagram @aviderijewelry for the latest updates, designs, and inspiration. For direct support, feel free to email us at hello@avideri.com. Need quick assistance? Give us a call at +91 70438 64687 we’re always here to help!

Do you offer a warranty?

Our warranty covers manufacturing defects to ensure your jewelry is crafted to the highest standards. However, it does not cover issues like general wear and tear, gemstone loss, theft, or product loss. It also excludes damage caused by neglecting necessary repairs to maintain your jewelry’s condition.

Common concerns not covered under warranty include:

Metal discoloration from exposure to chemicals, cosmetics, pools, hot tubs, or bathing

Normal wear of prongs and precious metals that may need occasional restoration

Prong damage from everyday use, which may lead to gemstone loss

Gemstone loss due to wear or accidental impact

To keep your jewelry looking its best, we recommend regular care and maintenance. If you ever have questions about upkeep or repairs, we’re here to help.

Are all your jewelry pieces made of solid or plated metal?

At Avideri, we’re committed to using only solid, high-quality precious metals in every piece we create. Whether it’s silver, 10k, 14k, 18k gold, or platinum, each item is made from genuine solid metal never plated. You’ll also find a purity stamp inside every piece, confirming its authenticity and quality. This dedication to craftsmanship ensures long-lasting beauty and value in every Avideri design.

What is a lab-grown diamond or lab-created diamond?

Lab-grown diamonds at Avideri are a modern, ethical alternative to mined diamonds. Also known as lab-created or conflict-free diamonds, they’re made in a controlled lab environment using a carbon seed and conditions similar to those deep within the Earth. This method creates real diamonds without the harmful impact of traditional mining. Our lab diamonds are eco-friendly, ethically produced, and free from issues like human exploitation or environmental damage. At Avideri, we’re proud to offer diamonds that reflect your values as beautifully as they reflect light.

Do lab-grown diamonds test the same as natural diamonds or moissanite?

Lab-grown diamonds, whether made using CVD (Chemical Vapor Deposition) or HPHT (High Pressure High Temperature), have the same chemical and physical properties as natural diamonds. However, some HPHT diamonds may occasionally test as moissanite on basic testers. This happens because certain devices aren’t advanced enough to distinguish between the two materials.

CVD diamonds usually test as diamonds using standard thermal testers, thanks to their similar thermal conductivity to natural diamonds.

For accurate verification, trusted labs like IGI (International Gemological Institute) and GIA (Gemological Institute of America) use advanced testing methods to confirm whether a diamond is natural, CVD, or HPHT. At Avideri, we ensure all our lab-grown diamonds are properly certified for your peace of mind.

Do lab-grown diamonds test the same as natural diamonds or moissanite?

Lab-grown diamonds, whether created using Chemical Vapor Deposition (CVD) or High Pressure High Temperature (HPHT) methods, possess the same chemical properties and physical appearance as natural diamonds. However, it's important to note that HPHT diamonds might test as moissanite in some testing methods. This is primarily due to the technology used in certain testers not being sufficiently advanced to distinguish effectively between these materials.

On the other hand, CVD lab-grown diamonds will typically test as diamonds when using standard diamond testers or thermal testers. This is because these testers are designed to detect the unique thermal conductivity properties of diamonds, which CVD diamonds share.

For accurate identification and verification, laboratories such as the International Gemological Institute (IGI) and the Gemological Institute of America (GIA) have the necessary methods and technology to correctly test and differentiate these stones. They can provide reliable certifications that confirm the true nature of the diamond, whether it's a natural, CVD, or HPHT lab-grown diamond.

Are lab-grown diamonds real?

Yes, lab-grown diamonds are 100% real diamonds. They share the same physical, chemical, and optical properties as natural diamonds including the brilliance, fire, and scintillation you love. Grown in a lab under precise conditions, these diamonds are nearly impossible to distinguish from natural ones with the naked eye. Only advanced gemological labs like GIA, IGI, and EGL have the tools to identify the difference. At Avideri, we proudly offer lab-grown diamonds that deliver beauty, quality, and authenticity.

Are Avideri's lab-grown diamonds certified?

Yes, all lab-grown diamonds at Avideri are certified by trusted institutions like GIA and IGI. These certifications ensure the authenticity, quality, and transparency of every diamond we offer, giving you complete confidence in your purchase. When you choose Avideri, you’re choosing certified brilliance you can trust.

Do you offer moissanite?

Absolutely! Avideri offers a beautiful selection of moissanite and moissanite jewelry. Known for its brilliance and quality, moissanite is a stunning alternative to traditional diamonds. We carry a wide range of cuts and shapes, so whether you're after something classic or completely unique, you'll find the perfect piece to match your style.

Do you offer gemstones or birthstones?

Yes, Avideri offers a wide variety of natural and lab-created gemstones, including meaningful birthstones. We specialize in custom designs, allowing you to create one-of-a-kind pieces that reflect your story. Whether you’re celebrating a birth month, drawn to a specific color, or envisioning something deeply personal, we’re here to bring it to life. With a broad selection to choose from, you’ll find the perfect gemstone to match your style or mark a special moment.

How should I care for my jewelry?

To keep your Avideri jewelry looking its best, we recommend a few simple care tips:

Daily Wear: Remove your jewelry during workouts, showers, or while using products like lotion, hairspray, or harsh chemicals like acetone.

Cleaning: Use a soft brush and warm, soapy water to gently clean your jewelry. Rinse thoroughly to avoid any residue, then dry with a clean, soft cloth. Avoid tissues, as they can scratch the surface.

For detailed care tips and long-term maintenance, visit our Clean and Care page to help your pieces stay as beautiful as the day you got them.

Do you create men's jewelry?

Yes, Avideri offers a refined selection of men’s jewelry, including engagement rings, wedding bands, and other fine pieces. We also specialize in custom designs so if you have a specific vision or want something uniquely personal, we’re here to bring it to life. With expert craftsmanship and attention to detail, we’ll create a piece that reflects your style and stands out for all the right reasons.

Does your company provide wholesale options for business-to-business customers?

Yes, Avideri offers wholesale options designed for business-to-business customers. Whether you're launching a small business or sourcing jewelry in bulk, we're here to support your growth. To discuss your needs or get more details, feel free to email us or reach out on WhatsApp at +91 70438 64687 for a faster response. We’re committed to delivering quality products and personalized service to help your business thrive.

Do you offer worldwide shipping?

Yes, Avideri proudly ships to over 74 countries worldwide. Our shipping network includes the USA, Canada, UK, India, Australia, New Zealand, Hong Kong, Japan, Singapore, Malaysia, and many more across Europe, Africa, the Middle East, and South America. No matter where you are, we’re committed to making Avideri’s fine jewelry accessible to you delivering quality, craftsmanship, and elegance right to your doorstep.

How will my order be delivered?

At Avideri, we ensure your order is delivered with the highest level of care and security. We partner with trusted shipping carriers like USPS, DHL, UPS, and FedEx, chosen based on your location and delivery preferences. These services are known for their reliability and nearly 100% secure delivery record. Your satisfaction and the safe arrival of your jewelry are always our top priorities.

Will I need to pay any customs duty?

Customs duty depends on the destination country. For orders shipped to the USA, Australia, UK, Singapore, Malaysia, Hong Kong, New Zealand, the Middle East, and South America, no customs duty will be charged. However, if you're ordering from Canada or countries in Europe, a customs duty may apply but it will not exceed $30 USD. If any charges are due, our trusted shipping partner will contact you directly with the details.

How long does delivery take?

Avideri offers two reliable shipping options to suit your needs:

Standard Shipping: Delivered via registered post, this option takes 15–17 days once your order is ready to ship.

Express Shipping: For quicker delivery, we partner with UPS, DHL, or FedEx, ensuring your order arrives within 7–8 days after shipping. Express Shipping is available at checkout for an additional $45 USD.

Does paying for express or expedited shipping reduce the production time?

No, choosing express shipping does not change the production time of your order. Production timelines remain the same, no matter which shipping method you select. The difference is in how quickly your order arrives after it's ready to ship standard shipping takes 15–17 days, while express shipping shortens delivery to just 7–8 days.

Do you provide a rush order service?

Yes, Avideri offers a rush order service for those needing their jewelry sooner.
For an additional $75 USD, your order will be prioritized in production and shipped via express delivery to ensure it reaches you within the promised timeframe. If you'd like to use this service, please message us after placing your order so we can make the necessary arrangements.

Do you accept returns, exchanges, and cancellations?

Returns: We provide a 30-day return policy. To initiate a return, please contact us within 21 days of delivery, and make sure to send the item back within 30 days from the delivery date.

Exchanges: Exchanges are available within 30 days of delivery, but only for pre-made or listed jewelry. Custom or personalized orders are not eligible for returns or exchanges.

Cancellations: Changed your mind? Please contact us within 48 hours of placing your order for a full cancellation. Requests made after 48 hours will incur a 15% cancellation fee based on the total order value.

Can I return a custom or personalized order?

No, custom and personalized orders cannot be returned or exchanged. These pieces are specially crafted to your unique specifications, making them non-returnable and non-exchangeable. We kindly recommend reviewing all details carefully before placing your order to ensure everything is just right.

Do I need to pay for shipping back?

Yes, customers are responsible for the return shipping costs. When sending an item back, please include all original packaging and documents to ensure safe transit and smooth processing. This helps us maintain the integrity of your piece and complete your return efficiently.

Frequently asked questions
Do you accept custom orders?

Absolutely! At Avideri, we specialize in creating custom pieces that reflect your unique style and vision. Whether you have a design in mind or need expert help crafting the perfect piece, our team is here to make it happen. Simply email us at hello@avideri.com or fill out our easy-to-use custom design form to get started. Please note, custom orders are handcrafted just for you and are non-refundable, unless the item arrives with a defect. In that case, we’ll gladly remake it for you with care.

What is the processing or making time for orders?

our standard processing time is 7–8 business days before shipping. Please note that this may vary depending on the specific piece you order. To keep things simple and transparent, you’ll find estimated shipping dates listed on each product page. This helps you plan ahead and know exactly when to expect your jewelry. Have questions about a particular item's processing time? Feel free to reach out we’re always happy to help!

Do you accept returns?

Yes, Avideri offers a 30-day return policy on all ready-to-ship and listed designs, starting from the date of delivery. Please keep in mind that returns are not accepted on custom or personalized orders, as these pieces are made just for you and tailored to your unique preferences.

How can I find my ring size at home?

To make sizing easy, Avideri uses the international standard ring sizing system. Just place your order using your usual ring size no special format needed. Not sure of your size? No worries! Visit our Find Your Ring Size page for simple, step-by-step guidance to measure your ring size at home and ensure the perfect fit.

Do you offer engraving services?

Absolutely! Avideri offers engraving services for just $30. You can include your engraving details while placing your order. If you decide to add engraving later, simply email us your request before your order ships. We’ll make sure your piece is personalized just the way you envisioned.

How can I connect with Avideri?

Connecting with Avideri is easy and convenient. Follow us on Instagram @aviderijewelry for the latest updates, designs, and inspiration. For direct support, feel free to email us at hello@avideri.com. Need quick assistance? Give us a call at +91 70438 64687 we’re always here to help!

Do you offer a warranty?

Our warranty covers manufacturing defects to ensure your jewelry is crafted to the highest standards. However, it does not cover issues like general wear and tear, gemstone loss, theft, or product loss. It also excludes damage caused by neglecting necessary repairs to maintain your jewelry’s condition.

Common concerns not covered under warranty include:

Metal discoloration from exposure to chemicals, cosmetics, pools, hot tubs, or bathing

Normal wear of prongs and precious metals that may need occasional restoration

Prong damage from everyday use, which may lead to gemstone loss

Gemstone loss due to wear or accidental impact

To keep your jewelry looking its best, we recommend regular care and maintenance. If you ever have questions about upkeep or repairs, we’re here to help.

Are all your jewelry pieces made of solid or plated metal?

At Avideri, we’re committed to using only solid, high-quality precious metals in every piece we create. Whether it’s silver, 10k, 14k, 18k gold, or platinum, each item is made from genuine solid metal never plated. You’ll also find a purity stamp inside every piece, confirming its authenticity and quality. This dedication to craftsmanship ensures long-lasting beauty and value in every Avideri design.

What is a lab-grown diamond or lab-created diamond?

Lab-grown diamonds at Avideri are a modern, ethical alternative to mined diamonds. Also known as lab-created or conflict-free diamonds, they’re made in a controlled lab environment using a carbon seed and conditions similar to those deep within the Earth. This method creates real diamonds without the harmful impact of traditional mining. Our lab diamonds are eco-friendly, ethically produced, and free from issues like human exploitation or environmental damage. At Avideri, we’re proud to offer diamonds that reflect your values as beautifully as they reflect light.

Do lab-grown diamonds test the same as natural diamonds or moissanite?

Lab-grown diamonds, whether made using CVD (Chemical Vapor Deposition) or HPHT (High Pressure High Temperature), have the same chemical and physical properties as natural diamonds. However, some HPHT diamonds may occasionally test as moissanite on basic testers. This happens because certain devices aren’t advanced enough to distinguish between the two materials.

CVD diamonds usually test as diamonds using standard thermal testers, thanks to their similar thermal conductivity to natural diamonds.

For accurate verification, trusted labs like IGI (International Gemological Institute) and GIA (Gemological Institute of America) use advanced testing methods to confirm whether a diamond is natural, CVD, or HPHT. At Avideri, we ensure all our lab-grown diamonds are properly certified for your peace of mind.

Do lab-grown diamonds test the same as natural diamonds or moissanite?

Lab-grown diamonds, whether created using Chemical Vapor Deposition (CVD) or High Pressure High Temperature (HPHT) methods, possess the same chemical properties and physical appearance as natural diamonds. However, it's important to note that HPHT diamonds might test as moissanite in some testing methods. This is primarily due to the technology used in certain testers not being sufficiently advanced to distinguish effectively between these materials.

On the other hand, CVD lab-grown diamonds will typically test as diamonds when using standard diamond testers or thermal testers. This is because these testers are designed to detect the unique thermal conductivity properties of diamonds, which CVD diamonds share.

For accurate identification and verification, laboratories such as the International Gemological Institute (IGI) and the Gemological Institute of America (GIA) have the necessary methods and technology to correctly test and differentiate these stones. They can provide reliable certifications that confirm the true nature of the diamond, whether it's a natural, CVD, or HPHT lab-grown diamond.

Are lab-grown diamonds real?

Yes, lab-grown diamonds are 100% real diamonds. They share the same physical, chemical, and optical properties as natural diamonds including the brilliance, fire, and scintillation you love. Grown in a lab under precise conditions, these diamonds are nearly impossible to distinguish from natural ones with the naked eye. Only advanced gemological labs like GIA, IGI, and EGL have the tools to identify the difference. At Avideri, we proudly offer lab-grown diamonds that deliver beauty, quality, and authenticity.

Are Avideri's lab-grown diamonds certified?

Yes, all lab-grown diamonds at Avideri are certified by trusted institutions like GIA and IGI. These certifications ensure the authenticity, quality, and transparency of every diamond we offer, giving you complete confidence in your purchase. When you choose Avideri, you’re choosing certified brilliance you can trust.

Do you offer moissanite?

Absolutely! Avideri offers a beautiful selection of moissanite and moissanite jewelry. Known for its brilliance and quality, moissanite is a stunning alternative to traditional diamonds. We carry a wide range of cuts and shapes, so whether you're after something classic or completely unique, you'll find the perfect piece to match your style.

Do you offer gemstones or birthstones?

Yes, Avideri offers a wide variety of natural and lab-created gemstones, including meaningful birthstones. We specialize in custom designs, allowing you to create one-of-a-kind pieces that reflect your story. Whether you’re celebrating a birth month, drawn to a specific color, or envisioning something deeply personal, we’re here to bring it to life. With a broad selection to choose from, you’ll find the perfect gemstone to match your style or mark a special moment.

How should I care for my jewelry?

To keep your Avideri jewelry looking its best, we recommend a few simple care tips:

Daily Wear: Remove your jewelry during workouts, showers, or while using products like lotion, hairspray, or harsh chemicals like acetone.

Cleaning: Use a soft brush and warm, soapy water to gently clean your jewelry. Rinse thoroughly to avoid any residue, then dry with a clean, soft cloth. Avoid tissues, as they can scratch the surface.

For detailed care tips and long-term maintenance, visit our Clean and Care page to help your pieces stay as beautiful as the day you got them.

Do you create men's jewelry?

Yes, Avideri offers a refined selection of men’s jewelry, including engagement rings, wedding bands, and other fine pieces. We also specialize in custom designs so if you have a specific vision or want something uniquely personal, we’re here to bring it to life. With expert craftsmanship and attention to detail, we’ll create a piece that reflects your style and stands out for all the right reasons.

Does your company provide wholesale options for business-to-business customers?

Yes, Avideri offers wholesale options designed for business-to-business customers. Whether you're launching a small business or sourcing jewelry in bulk, we're here to support your growth. To discuss your needs or get more details, feel free to email us or reach out on WhatsApp at +91 70438 64687 for a faster response. We’re committed to delivering quality products and personalized service to help your business thrive.

Shipping policy
Do you offer worldwide shipping?

Yes, Avideri proudly ships to over 74 countries worldwide. Our shipping network includes the USA, Canada, UK, India, Australia, New Zealand, Hong Kong, Japan, Singapore, Malaysia, and many more across Europe, Africa, the Middle East, and South America. No matter where you are, we’re committed to making Avideri’s fine jewelry accessible to you delivering quality, craftsmanship, and elegance right to your doorstep.

How will my order be delivered?

At Avideri, we ensure your order is delivered with the highest level of care and security. We partner with trusted shipping carriers like USPS, DHL, UPS, and FedEx, chosen based on your location and delivery preferences. These services are known for their reliability and nearly 100% secure delivery record. Your satisfaction and the safe arrival of your jewelry are always our top priorities.

Will I need to pay any customs duty?

Customs duty depends on the destination country. For orders shipped to the USA, Australia, UK, Singapore, Malaysia, Hong Kong, New Zealand, the Middle East, and South America, no customs duty will be charged. However, if you're ordering from Canada or countries in Europe, a customs duty may apply but it will not exceed $30 USD. If any charges are due, our trusted shipping partner will contact you directly with the details.

How long does delivery take?

Avideri offers two reliable shipping options to suit your needs:

Standard Shipping: Delivered via registered post, this option takes 15–17 days once your order is ready to ship.

Express Shipping: For quicker delivery, we partner with UPS, DHL, or FedEx, ensuring your order arrives within 7–8 days after shipping. Express Shipping is available at checkout for an additional $45 USD.

Does paying for express or expedited shipping reduce the production time?

No, choosing express shipping does not change the production time of your order. Production timelines remain the same, no matter which shipping method you select. The difference is in how quickly your order arrives after it's ready to ship standard shipping takes 15–17 days, while express shipping shortens delivery to just 7–8 days.

Do you provide a rush order service?

Yes, Avideri offers a rush order service for those needing their jewelry sooner.
For an additional $75 USD, your order will be prioritized in production and shipped via express delivery to ensure it reaches you within the promised timeframe. If you'd like to use this service, please message us after placing your order so we can make the necessary arrangements.

Returns and exchanges
Do you accept returns, exchanges, and cancellations?

Returns: We provide a 30-day return policy. To initiate a return, please contact us within 21 days of delivery, and make sure to send the item back within 30 days from the delivery date.

Exchanges: Exchanges are available within 30 days of delivery, but only for pre-made or listed jewelry. Custom or personalized orders are not eligible for returns or exchanges.

Cancellations: Changed your mind? Please contact us within 48 hours of placing your order for a full cancellation. Requests made after 48 hours will incur a 15% cancellation fee based on the total order value.

Can I return a custom or personalized order?

No, custom and personalized orders cannot be returned or exchanged. These pieces are specially crafted to your unique specifications, making them non-returnable and non-exchangeable. We kindly recommend reviewing all details carefully before placing your order to ensure everything is just right.

Do I need to pay for shipping back?

Yes, customers are responsible for the return shipping costs. When sending an item back, please include all original packaging and documents to ensure safe transit and smooth processing. This helps us maintain the integrity of your piece and complete your return efficiently.